Practice Manager
Chrystel is responsible for the day-to-day running of the surgery, ensuring that patients receive high-quality care and services. She oversees the management of staff, finances, administration, facilities, and regulatory compliance, working closely with the GP partners and clinical team to support the smooth and efficient operation of the practice. She also leads on service development, patient experience initiatives, and strategic planning to help meet the healthcare needs of the local community.
Care Navigators
Our Care Navigation team provide patients with a first point of contact and direct them to the most appropriate source of help. This may include self-help and self-management resources as well as signposting to the most appropriate professional. Care Navigators can ensure the patient is booked with the right person first time.
Care Navigators have been given additional training in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the Practice. This makes it easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help.
Data Quality Team
Our Data Quality Team work to assist the practice in finance and administration ensuring our records are correct and up to date, working within national guidelines and legislation.
Referral Support Team
Our Referral Support Team are highly experienced in dealing with referrals and other patient-related administration.