Booking an appointment

Unless advised otherwise, appointments with a doctor will initially be via telephone. If they feel it is necessary for you to be seen in person they will arrange this with you.

You can book an appointment in a variety of ways:

The practice provides pre-bookable appointments that are normally available up to three months in advance.

Urgent / on the day appointments

Urgent / on the day appointments are offered from 08:00.

You will be offered an appointment with a member of our Urgent Care Team depending on the nature of the illness.

The clinician will only be able to deal with the immediate problem. Any follow up appointments will need to be booked with your registered GP.

Out of hours

Dial 999 in an emergency.

When the practice is closed our telephone calls are re-routed to 111. There is a charge for this call.

Alternatively if you call 111 direct there will be no charge for the call.

MKCCG has a contract with MKUCS (Milton Keynes Urgent Care Services) for providing a service when the surgery is closed.

Please remember this service is for urgent out of hours care and advice only.

Appointment cancellations

Please help us to help you. If you are unable to attend your booked appointment please let us know with as much notice as possible so that it can be used by someone else. This will help bring our waiting times down.

Extended hours

MK Village Practice provides extended hours appointments on:

  • Monday evenings until 20:00
  • Tuesday mornings from 07:10
  • Thursday evenings until 20:00

Speak to a member of our Care Navigation Team to find out when your registered GP is available.

Additional appointments

Milton Keynes Village Practice is part of the MK Health Extra scheme which means it will may be easier for patients of Practices in Milton Keynes to see a GP outside of normal Practice hours:

  • Before 08:00 on weekdays
  • Up to 20:00 on weekdays
  • On Saturdays and Sundays

To find out more, please view our leaflet. or speak to one of our Care Navigators

Home visits

The normal place to see the doctor is at the surgery where we have all the equipment and facilities.

We can normally see at least three patients in surgery in the time needed for one house call. We will of course visit patients at home where this is medically necessary, but in everyone’s interests this service is reserved only for those who are too ill or infirm to be brought to the surgery.

If you think you may need a home visit please call the surgery on 01908 393979 as early as possible in the morning, but certainly before 12:00. The doctor will then ring you back to discuss your problem before arranging to visit.

Urgent Care Team

Our Urgent Care Team are trained to treat a variety of ailments and can prescribe where necessary. They have daily availability and can refer to the duty doctor if needed. Requests for “on the day” appointments will be directed to the Urgent Care Team in the first instance

Our Urgent Care Practitioner is able to assess, diagnose and prescribe for a range of conditions in adults and children who would have previously needed to see a doctor.

The Urgent Care Practitioner undertakes consultations throughout the day offering variability in appointment times for a range of conditions including (although not exhaustive):

  • Respiratory illness (coughs)
  • Sore throat
  • Upper respiratory infections (sinus/colds)
  • Urinary infections
  • Women’s health
  • Skin rashes
  • Ears and eyes

They can also consult for minor injuries, assess and diagnose or refer to other health care providers in the event of specialist treatment being required.

Telephone advice

Depending on the condition, your doctor will may be happy able to give advice on the phone when he or she is not seeing patients face to face.

If you wish to request this, please call the Care Navigation Team on 01908 393979 who will take a note of your problem and a contact number, and so the doctor will can call you back at the end of surgery when he/she is able.