Contact us
You can contact a doctor, nurse or other healthcare professional online using the link below from 7am Monday-Friday. The form will be no longer available once all our on the day appointments have been filled.
Unless advised otherwise, appointments with a doctor will initially be via telephone. If they feel it is necessary for you to be seen in person they will arrange this with you.
Routine appointments
To request a routine appointment during opening times:
- Contact us online
- phone us on 01908 393 979
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
MK Village Practice provides extended hours appointments on:
- Monday evenings until 8pm
- Tuesday mornings from 7:00am
- Wednesday mornings from 7:00am
Speak to a member of our care navigation team to find out when your registered GP is available.
Cancelling or changing an appointment
To cancel your appointment:
- Contact us online
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01908 393 979 during opening times
If you need help when we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
If you need help with your appointment
Please tell us:
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
The normal place to see the doctor is at the surgery where we have all the equipment and facilities.
We can normally see at least three patients in surgery in the time needed for one house call. We will of course visit patients at home where this is medically necessary, but in everyone’s interests this service is reserved only for those who are too ill or infirm to be brought to the surgery.
If you think you may need a home visit please call the surgery on 01908 393979 as early as possible in the morning, but certainly before 12pm. The doctor will then ring you back to discuss your problem before arranging to visit.
Advanced nurse practitioners
Our advanced nurse practitioners are trained to treat a variety of ailments and can prescribe where necessary. They have daily availability and can refer to the duty doctor if needed. Requests for “on the day” appointments may be directed to the advanced nurse practitioners in the first instance
Our advanced nurse practitioners are able to assess, diagnose and prescribe for a range of conditions in adults and children who would have previously needed to see a doctor.
The advanced nurse practitioners undertakes consultations throughout the day offering variability in appointment times for a range of conditions including (although not exhaustive):
- Respiratory illness (coughs)
- Sore throat
- Upper respiratory infections (sinus/colds)
- Urinary infections
- Women’s health
- Skin rashes
- Ears and eyes
They can also consult for minor injuries, assess and diagnose or refer to other health care providers in the event of specialist treatment being required.
Telephone advice
Depending on the condition, your doctor may be happy able to give advice on the phone when he or she is not seeing patients face to face.