Heartfelt Plea to Patients

Dear Patients,

You may be aware that demand for our services at the current time is extremely high. We would firstly like to say thank you to the majority of our patients who have been, and continue to be, supportive and understanding through this very difficult time.

Unfortunately we seem to be experiencing an unprecedented amount of unacceptable behaviour towards staff at the practice. We politely ask that you do not shout or swear at any of our team, we are all doing our best to accommodate your requests, whilst endeavouring to keep everyone, patients and staff, safe.

We are constantly reviewing our services to adapt to the changing pressures within the NHS.

When you request an appointment, our Care Navigation Team will ask you for some brief details. Your GP has asked them to do this so they can book the correct amount of time needed with the correct person. Please be reassured that all our staff are bound by NHS confidentiality.

We also have access to some external services that may be more appropriate to treat you, for example, physiotherapy or local pharmacies.

All patients will be offered an initial telephone appointment. If the clinician then feels that a face-to-face consultation is required, they will offer you an appointment to come into the surgery to be seen.

We understand it can be frustrating not to be able to get though on the phones, book an appointment or see a GP face-to-face but we are working hard to provide access to fulfil the needs of all patients.

If we are unable to offer you an appointment, you still have access to 111 or the MK Urgent Care Centre 24/7, or to A&E for very urgent matters.

Thank you for reading this and for your continued support.

Milton Keynes Village Practice