We will treat all patients with respect and without prejudice. We request that you behave in the same way towards everyone working in the practice. In common with other parts of the NHS we have a zero tolerance policy towards aggressive or abusive behaviour which is fortunately a very rare occurrence but we wish to keep it that way. Wasted appointments are a major problem throughout the NHS. They waste the valuable time of the professional concerned and deprive other patients of an opportunity to be seen. If you find you cannot keep or no longer need an appointment please let us know as soon as possible so that we can offer it to someone else. Patients who repeatedly waste appointments may after warnings be removed from our list.